FAQ
Find answers to common questions about our products, orders, and services. Get helpful guidance, tips, and support all in one place.
Most common questions
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What kind of products do you offer?
We provide high-quality samples, presets, and production tools designed for music creators, with a focus on electronic genres.
How do I access my downloads?
All downloads are available instantly after purchase. You can access them anytime from your account and through your email.
How is payment handled?
All payments are securely processed through trusted providers to ensure your information is safe.
Can I get support if something goes wrong with my order?
Absolutely. For any questions or issues regarding an existing order, contact us via the form on our support page. Our team will respond as soon as possible.
I’m having issues with my download link. What should I do?
If your download link isn’t working or you encounter any problems, please contact us using the form on our support page. Our team will respond as soon as possible to help you access your purchase.
What are the copyright rules for your packs?
When you buy one of our packs, you can use the sounds freely in your own music, 100% royalty-free. Reselling the sounds commercially is not allowed unless previously agreed with us.
For any other questions, please use our contact form and we’ll get back to you as soon as possible.